Frequently Asked Questions
How do return work in offer?
Exchange policy will only be valid on size exchange during offer or any sale.
Is Cash On Delivery (COD) available?
Yes! COD is available for all orders on all serviceable pin codes.
How do I return a product?
Return and exchange can be done through our one link on return centre.
You need to pack the product back in its original packing (with tags) and seal
it. Hand the packet over to our courier person, and as soon as we have it back
in our warehouse, we shall refund to the prepaid orders and store credit for
cod orders. In case of Exchange, the exchange product will be dispatched once
the product received back in original condition.
How long will my order take to arrive?
The order will be delivered in 2-7 working days based on pin code, while for some pin codes it might take a little more time. In case of delay please write to us at info@bluemonkey.co.in
How would I know if my order is placed?
You will get a confirmation mail of the placed order and will further notify you
once it is dispatched from the warehouse.
Are there any shipping charges on delivery?
NO, free shipping on all order
Do you ship outside India?
We currently do not ship things outside of India.
How Do Our New Drops Work?
We usually announce our upcoming designs and collections on our official
Instagram account -@blu_mnky. We recommend following us on Instagram to stay updated with our latest releases and drops. Once the designs are announced, they are available to purchase on our website
ORDER CANCELLATION
How can I cancel an order?
To make a cancellation, Please contact customer support 6361341264 at within 24 hours from the time of order placed, also feel free to reach
us at info@bluemonkey.co.in
With in how many days of purchase can I return my order?
You can only make your return within 7 days of receiving it.
What happens to orders where products are received in damaged condition?
We strive to deliver the best quality standards, however, in case you
receive a damaged / defective product, we should be notified within 24 hours of
delivery. Also, we request you to email us a photograph of the damaged /
defective product on info@bluemonkey.co.in In case you fail to intimate about the same, return might not be processed.
I have requested a replacement, when will I get it?
You can exchange the product within 7 days of receiving it. The product
dispatched will take 7-10 working days to reach For further assistance please
email us at info@bluemonkey.co.in
When will I get my exchange product?
Once the product is received back in original condition then exchange order will be dispatched and you will receive it within 7-10 working days.
How do I check the status for my returned order?
For further information on your returned order, you can reach us on info@bluemonkey.co.in
How do I get my refund for prepaid orders?
For prepaid orders, the mode of refund depends on the mode of payment for the order. The amount would be credited to your account within 2-3 working days. If not, please get in touch with your respective bank. Please note if any promotional/coupon code is redeemed during a purchase, the full amount will be refunded as store credit. In case of a non-promotional purchase, the full
amount will be credited to the bank account.
How do I get my refund for discounted items?
In case of orders placed with discount is returned, the discount will be waived of
and the products will be billed on MRP. The balance amount will be refunded as
store credit.
How do I get my refund for cash on delivery orders?
Once the product(s) reaches us and passes the QC, refund in the form of store credit will be sent to the registered Email and WhatsApp number.
SIZINGHELP
How do I determine the correct size for me?
While placing your order you will find an option for the SIZE CHART on the product page which will give you the detailed information on sizes and fit, Click on that and you’ll get to know what’s your perfect size. You can write to us at info@bluemonkey.co.injust in case you need any information or help.
PAYMENTS
My payment failed while making a purchase. What should I do?
Mail us the details of your transaction to info@bluemonkey.co.in we
will verify and get back to you at the earliest. Also, we’re easily approachable
on the phone on our contact number - 6361341264.
What is the mode of payment for my order at the blue monkey.in ?
Payment can be made through below options: Cash on Delivery (Available in selected pin codes)Credit Card / Debit Card, Net Banking, Pay with Paytm, UPI-QR Code Also, we’re easily approachable on the phone on our contact number
- 6361341264
